Cancellation & Refund Policy
This policy applies to SignSense subscriptions. Customer invoices created by a sign company are separate transactions governed by that company’s own terms.
Effective August 11, 2026
Trials
A trial’s length and card requirements are shown during registration or checkout. Unless canceled before the trial converts, the selected subscription begins and renews at the displayed price.
Cancellation
The company owner may cancel through the Stripe customer portal available from Billing. Cancellation normally takes effect at the end of the current paid period, and access continues through that date unless the account is suspended for security or misuse.
Refunds
Subscription payments are generally nonrefundable and unused time is not prorated, except where required by law or when SignSense confirms a duplicate or erroneous charge. Contact support@signsense.app promptly with the company name, charge date, and amount.
Canceling the subscription does not automatically refund a completed charge or delete company data.
Failed payments
Failed payments may receive a short grace period before access is restricted. Billing changes are handled by Stripe and take effect as shown in the hosted portal.
Customer payments
Payments made by a sign company’s customer through an invoice belong to that sign company’s connected Stripe account. Refunds, deposits, project cancellations, and disputes for those orders must be handled by the sign company.